Frequently Asked
FAQ
What's the Wi-Fi password?
It's printed in the compendium in your villa. If you can't find it, ask reception or call 07 4681 2726.
How do I light the fireplace?
Open the damper (lever above the door), kindling at the back, paper in front, small log on top, light the paper. Close the door once it catches. Full step-by-step in Your Villa Guide → Fireplace.
Can I run the A/C and the fire at the same time?
Please don't — they fight each other and burn through firewood and power. Pick one.
What time is reception open?
9am to 5pm daily. Outside those hours, call 07 4681 2726 for anything urgent.
Where's the lockbox code?
In your booking confirmation email. If you can't find it, call us.
Can I check out late?
Sometimes — ask the day before and we'll do our best.
What goes in the toilet?
Only toilet paper. The whole property is on septic — please no wipes, tissues, sanitary products or paper towel.
Where can I take my rubbish?
Bins are under your carport — red lid for landfill, yellow lid for recycling.
I need extra firewood / linen / towels — what do I do?
Tap Services from the menu and pick what you need, or call reception. We'll bring it across.
Where's the BBQ gas?
Bottle is at the side of your verandah. Turn clockwise to open. Step-by-step in Your Villa Guide → BBQ.
Is there a doctor / pharmacy in town?
Stanthorpe Hospital is ~20 min drive (24/7 ED). Two pharmacies on the main street, 9am–5:30pm weekdays.
What's the snake situation?
Snakes are around Oct–Apr. They'll move if they hear you. Don't try to remove one — call Nicci.
How do I order a hamper?
Email info@31therocks.com — 48 hours' notice. Cheese $55, breakfast $50, BBQ $70 (all serve 2).
Can I bring my dog?
Sorry — due to native wildlife, pets aren't permitted. Assistance animals welcome.
Is there phone signal?
Telstra: yes, full bars. Optus and Vodafone get patchy outside town. Wi-Fi calling works fine from your villa.